openvibe-shared v2.20.0 (was v2.17.0) (#5)

ddiff --git a/README.md b/README.md
iindex b4f5f8a..cfab165 100644
---- a/README.md
++++ b/README.md
@@@ -209,5 +209,5 @@ Part of the [OpenVibe network](https://openvibe.network). Built in the open by [
  <!-- versions:start -->
  - openvibe-contracts: v0.122.1
  - openvibe-sdk: v0.36.0
--- openvibe-shared: v2.17.0
++- openvibe-shared: v2.20.0
  <!-- versions:end -->
ddiff --git a/STATUS.json b/STATUS.json
iindex 6bd24d4..3942ad9 100644
---- a/STATUS.json
++++ b/STATUS.json
@@@ -8,11 +8,11 @@
    "domain": "openvibe.help",
    "contracts": "openvibe-contracts v0.122.1",
    "sdk": "openvibe-sdk v0.36.0",
--  "shared": "openvibe-shared v2.17.0",
++  "shared": "openvibe-shared v2.20.0",
    "packages": [
      "openvibe-contracts v0.122.1",
      "openvibe-sdk v0.36.0",
--    "openvibe-shared v2.17.0"
++    "openvibe-shared v2.20.0"
    ],
    "summary": "The help and support centre for every OpenVibe site. The help centre is generated at boot from openvibe-contracts (every product manifest and every service manifest's site block): one page per site, one page per question, each text quoted verbatim with its manifest named. /search searches those articles with a fixed explainable score and the network through OpenVibe.Search's public API (cached 5 minutes, degrading to the articles alone when it fails). A signed-in person opens a support ticket that stays one conversation — site, subject, message, an optional page URL stored as text and never fetched — sees only their own, and replies; staff by their Network role claim read the queue, filter it and set the state. Tickets live in PostgreSQL (migrations/0002_tickets.sql), writes made with the session cookie must be same-origin, and opening and answering are limited per caller. Sign-in is OpenVibe.Network (OAuth 2 + PKCE), the pages are server-rendered through the OpenVibe Frame and work without JavaScript, and the crawl artifacts cover every site and every question.",
    "works": [
ddiff --git a/package-lock.json b/package-lock.json
iindex 3276153..c767cb6 100644
---- a/package-lock.json
++++ b/package-lock.json
@@@ -17,7 +17,7 @@
          "iovalkey": "^0.4.0",
          "openvibe-contracts": "https://codeload.github.com/OpenVibers/OpenVibe.Contracts/tar.gz/refs/tags/v0.122.1",
          "openvibe-sdk": "https://codeload.github.com/OpenVibers/OpenVibe.SDK/tar.gz/refs/tags/v0.36.0",
--        "openvibe-shared": "https://codeload.github.com/OpenVibers/OpenVibe.Shared/tar.gz/refs/tags/v2.17.0",
++        "openvibe-shared": "https://codeload.github.com/OpenVibers/OpenVibe.Shared/tar.gz/refs/tags/v2.20.0",
          "pg": "^8.23.0"
        },
        "devDependencies": {
@@@ -916,9 +916,9 @@
        }
      },
      "node_modules/openvibe-shared": {
--      "version": "2.17.0",
--      "resolved": "https://codeload.github.com/OpenVibers/OpenVibe.Shared/tar.gz/refs/tags/v2.17.0",
--      "integrity": "sha512-z0dDgGH9QqOoinQybWDEYfs4t8ewwFOgsiKxmNbNzWYlGXf5ZYAkfK+zExtFqO2EUBpRzC4MhZkTvF6ydvhltA==",
++      "version": "2.20.0",
++      "resolved": "https://codeload.github.com/OpenVibers/OpenVibe.Shared/tar.gz/refs/tags/v2.20.0",
++      "integrity": "sha512-rE43C5ik80zixTb+cOGI8nNj2uoKGzIt4J25pPJ8CDFUAIqE5ZRYFfdXa9+dX2GlFQEjclruNbpAF+p8wli+Dw==",
        "license": "MIT",
        "dependencies": {
          "jsonwebtoken": "^9.0.0"
ddiff --git a/package.json b/package.json
iindex 27b2a8d..b3bb614 100644
---- a/package.json
++++ b/package.json
@@@ -24,7 +24,7 @@
      "iovalkey": "^0.4.0",
      "openvibe-contracts": "https://codeload.github.com/OpenVibers/OpenVibe.Contracts/tar.gz/refs/tags/v0.122.1",
      "openvibe-sdk": "https://codeload.github.com/OpenVibers/OpenVibe.SDK/tar.gz/refs/tags/v0.36.0",
--    "openvibe-shared": "https://codeload.github.com/OpenVibers/OpenVibe.Shared/tar.gz/refs/tags/v2.17.0",
++    "openvibe-shared": "https://codeload.github.com/OpenVibers/OpenVibe.Shared/tar.gz/refs/tags/v2.20.0",
      "pg": "^8.23.0"
    },
    "engines": {